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Are you living in a property managed by NPRAS?

As every property is different we cannot give you all the information to your property here (you should have this in your sign up paperwork). However, as a tenant here are some useful information for you to know.

When moving into your new property

Moving home is a very exciting time, although can be a little overwhelming with all the things you need to remember to sort out. Here are some pointers for you when you move into your property.

Contact energy suppliers
Provide them with your details, tenancy start date and any meter readings you have taken to ensure you energy accounts are up to date from the start of your tenancy.

If you are in receipt of benefits, contact Universal Credit or Housing benefit the day you sign your tenancy. You will need to change your circumstances with them by providing your new address, tenancy start date and details of rent. Updating your information as soon as possible ensures your benefits are in order early on in your tenancy and avoids you from falling into arrears from the start.

Contact council tax
Provide them with your details, address and tenancy start date. If you are in receipt of benefits and need council tax support ask for a claim form as you may be eligible for council tax support.

Mail redirect
Remember to redirect your mail. You can contact the post office, who will put a forwarding address on your mail.

If a repair needs to be carried out at your home, you can contact us on 0115 8761644 or at bond.scheme@nottinghamcity.gov.uk. You can also contact Naomi or James on their mobile numbers above.

Emergency Repairs
These contact details are provided for emergencies only. If you need an urgent repair carried out in the evening, at the weekend, or on a bank holiday and it cannot wait until the next working day.

Please be aware that if you instruct an emergency contractor to complete a repair yourself and the repair is not considered to be a genuine emergency, you will be liable for the cost of the call out and the repair.

If your landlord has a Service Agreement in place such as British Gas Homecare for your boiler and heating system, you will be given separate emergency repairs information at sign up.

An Emergency is –

• Damage or fault that would endanger the occupant or cause unreasonable discomfort

• Damage or fault that would lead to significant further damage to the property.

• Damage or fault that may render the property unfit or unsafe for habitation.

Our Emergency Out of Hours Contact number is – Helen Foster – 07540 301 933
Please only use this number out of hours if the repair cannot wait until the next working day.

Useful downloadable documents:
Repairs and emergency repairs guideline
Maintenance Self-help Guidance
Tenants guide to damp and mould (with thanks to Fixflo)

Useful self-help videos

Unblocking sink – (with thanks to Wicks)

Unblocking toilet – (with thanks to Accord Group)

Resolving boiler low pressure – (with thanks to British Gas)

Resetting trip switch – (with thanks to Northern Power Grid) 

Dealing with condensation and mould – (with thanks to Sanctuary Housing)

Get in Touch with Us