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Meet the Team

Our experienced, friendly and incredibly passionate team are ready to help

Helen Foster

Development Officer

Having worked in homelessness and housing for 20 years, Helen joined the NPRAS team in October 2017. She has a BA (Hons) in Housing Studies from Sheffield Hallam University and is currently studying part time with the Open University for a BSc (Hons) in Computing and IT. Helen is highly experienced in tenancy management, support work, tenancy sustainment and homelessness and currently manages the NPRAS team. Helen is very proud of the team and the impact the service is making in rehousing the homeless in Nottingham. Helen is continuously looking for ways to innovate and improve the NPRAS service to Landlord and tenants, ensuring the NPRAS team delivers the best service they possibly can.

Louise Johnson

Development Officer

Louise has worked for Housing Aid for the past nine years, although has been part of the NPRAS team since its inception in 2017. She previously worked in supported housing management. Louise brings a wealth of housing knowledge and experience, which certainly strengthens the expertise of the NPRAS team. Louise deals with many homeless prevention cases as well as sourcing properties and securing tenancies with private Landlords. She enjoys the versatility and challenge of the role as every day brings something new.

Robert Demaine-Cooper

Development Officer

Prior to working for the NPRAS team Rob worked across Children and Families Social Care for over 10 years, working between children and families and Youth Offending Team. Rob is highly experienced in supporting individuals and families through challenging times. Rob re-joined the NPRAS team in 2017 and completes many of the Housing Health and Safety Rating System assessments (HHSRS), ensuring the properties offered meet health and safety standards. Rob works tirelessly to the support the team rehouse individuals and families who are reliant on the assistance of the NPRAS service.

Katarzyna Swiatczak

Rough Sleeper Specialist

Katarzyna is the NPRAS’ team’s Rough Sleeper Specialist, finding suitable accommodation for those who are facing the challenging reality of rough sleeping. Katarzyna is highly experienced with working with those with complex needs and in difficult situations. She previously worked for the Street Outreach Team for Framework for two and a half years, carrying out a similar role. Katarzyna joined the NPRAS team in 2019 and is very compassionate, with a good understanding of the individual’s needs and how to approach them. She recognises whether it is necessary to sign post to other relevant services for support. Katarzyna finds her job very rewarding especially when individuals secure successful tenancies and makes a positive change to their lives.

Emerald Salmon

Social Lettings Officer

Emerald has worked in housing for over 20 years and has a wealth of experience working with individuals facing challenging circumstances. Emerald previously worked for a housing association for 18 years as a Senior Project Officer, working with the criminal justice system to accommodate individuals requiring housing following release from custody. Emerald is very experienced with supporting homeless individuals and previously worked as a Homelessness Support Worker engaging with individuals referred from the drug and alcohol services in the city. Emerald joined the NPRAS team in June 2019 and endeavours to achieve the best outcome to end the cycle of homelessness and the knock on effect it has on families and individuals.

Jacqueline Sivier

Social Lettings Officer

Although Jacqueline joined the NPRAS team in early 2021, she has worked for Housing Aid for 18 years. She brings a wealth of housing knowledge to the team, having worked as a front facing Housing Advisor for most of her career. Jacqueline is very adaptable in her approach to work and offers a great ear and sympathetic nature to ensure she meets the needs of the customers by going that extra mile to help those that access the service and need the support the most.

Clair Marshall

Social Lettings Officer

Clair joined the NPRAS team in January 2021. Prior to this, Clair was a Business Systems Improvement Manager for a large construction company. She was required to digitally map customer journey’s to ensure the company was offering the best service and Clair is now able to offer this invaluable customer service skillset to the NPRAS service users. Clair previously worked for Nottingham City Homes for over 10 years and was responsible for ensuring a positive customer experience was delivered to tenants during major refurbishments and repairs to their homes. Clair enjoys supporting people facing different challenges and is passionate about helping them to set goals to overcome their adversities and move forward.

Andrew Ashaye

Social Lettings Officer

Andrew is highly experienced in working in customer facing roles, an invaluable skillset he has drawn upon for most of his career. His education in Housing began with Southwark Council, one of the capitals largest landlords. He has a vast knowledge within social housing, having worked in various departments including temporary accommodation, as a Housing Officer and a Regeneration Officer on one of the largest rehousing projects in Europe at that time. Andrew is compassionate and brings an holistic approach to his role as one of the members of the Rough Sleepers team.

Ross Daughtrey

Social Lettings Officer

Ross joined the NPRAS team in 2019 and has a background in benefits and social housing. Ross is very analytical and is great with numbers and problem solving. With an in-depth knowledge of housing benefits and entitlement, Ross provides great strength to the NPRAS team.